Windows: Tips, Tricks & Troubleshooting
*The Keys to Improving Your Use of Windows
– Using the right mouse button to Right Click on items
– Using the left mouse button to Drag and Drop items
*Taskbar Tips, Tricks and Troubleshooting
Note: Applicable to both the Windows and Microsoft Office desktop taskbars
-- Finding a lost Taskbar – Always on Top and Auto Hide features
-- Right click on Taskbar and select Properties
-- Moving the Taskbar around the Desktop
-Use the left mouse button to Drag and Drop the taskbar around the desktop
-- Viewing more than one Window or Program at time
-- Using the Taskbar to switch between programs ("task switching")
-- Running more than one Programs at a time ("multi-tasking")
-- Error Message: "Not Enough Memory" to run a program or open a file
-- Often caused by having too many windows open or programs running.
-- Minimizing all open Windows to the Taskbar at once
-- Right click on the Taskbar and select Minimize All Windows
*Desktop Tips, Tricks and Troubleshooting
-- Creating Desktop Shortcuts for Programs and Documents
-- In Internet Explorer, right click on the item and select Create Shortcut
-- Drag and Drop the shortcut onto the Desktop icon in Explorer
-- In My Computer, right click on the item and select Create Shortcut
-- Drag and Drop or Paste the shortcut directly onto the Desktop
Microsoft Windows Tips, Tricks & Troubleshooting (cont.)
*Desktop Tips, Tricks and Troubleshooting (cont.)
-- Error Message: "File or Folder this Shortcut refers to cannot be found"
-- Files may have been moved and the shortcut needs to be updated
-- Right click on the Shortcut and select Properties
-- Click on the Shortcut tab and look in Target to see current path
-- Click on the Find Target button to update the path to the item.
-- Adding/Removing Programs to/from the Start Menu
-- Right click on taskbar and select Properties, then select Start Menu Programs
*Program Tips, Tricks and Troubleshooting – Example: Microsoft Word
-- Adding new Toolbars or restoring "lost" Toolbars to Program Window
-- Right click on program icon on Menu Bar
-- To access this feature, you must have the document window maximized.
-- Using Alt key sequences to access program menus and commands
-- Holding down the Alt key, type the letters underlined in the various
Menus and Sub Menu items. Example: File menu items:
-- Alt, F, N to create a new file
-- Alt, F, O to open an existing file
-- Alt, F, S to save a file
-- Using Control key sequences to access menus and commands
-- Holding down the Cntrl key, type the letters shown next to various items in the
Sub Menus. Example: Edit menu items:
-- Control, C to copy highlighted text or graphics
-- Control, X to cut highlighted text or graphics
-- Control, V to paste items from clipboard to document
*Document Access Tips & Tricks
-- Accessing Recent Documents
-- Using the Documents feature of the Start Menu
-- Adding/Deleting Documents to/from the Start Menu
-- Using a Program Window’s recent document feature
-- Creating New Documents from the Desktop using the right mouse button
-- Creating Desktop Shortcuts for Documents using Internet Explorer or My Computer
-- Deleting Documents vs. Sending Documents to the Recycling Bin
Microsoft Tips, Tricks & Troubleshooting (cont.)
*Tips & Tricks for Finding Documents and Files using Start Menu's Find feature
-- In the Find window, search by Date Modified
-- In the Find window, select Advanced and search by Program Type
*Troubleshooting Floppy and Hard Disk Problems
-- Error Message: "Destination Disk Drive is Full"
-- Your floppy disk (A: drive) or your computer's hard drive (C:) may be
full or nearly full preventing you from saving a document or file.
-- To check on space available on your C: Drive, double click on My Computer
on the Desktop, and then Right click on C: Drive and select Properties.
-- Another sign that your C: Drive may be nearly full is when the computer seems to be
running slower than normal.
-- Start deleting unused files or move files to your Network Drive
*Managing Your Files using Windows NT Explorer
-- Viewing the Properties and Contents of a File
-- Click on the various Details button in display window
-- Using the Preview window to see file contents
-- Renaming Files and Folders using Long File Names
-- Right click on file name and select Rename option
-- Forbidden file name characters (“Filename is Not Valid” error message)
-- Characters include: / \ * \ < > : ? “
-- Backing Up Files and Folders
-- Daily tape back-ups of Network Drives (U: and S: Drives)
-- Making Copies of Files on floppy disks using the Send To command
-- Selectively backing up files on the C: Drive
-- Deleting Files using the Right Mouse button menu
*Troubleshooting Documents and Files
-- Text Document cannot be opened by double clicking on its icon or e-mail link
-- Open up Microsoft Word (or Notepad) first and then open the document
-- Document or File cannot be changed or modified
-- In Internet Explorer, right click on the document and select Properties
-- If the Read Only box is checked, de-select it by clicking once in the box.
Microsoft Windows Tips, Tricks & Troubleshooting (cont.)
*Troubleshooting Documents and Files (cont.)
-- Windows does not have a program to open the file (usually e-mail attachments)
-- In Internet Explorer, select Options from the View menu
-- De-Select the Hide M-S DOS File Extensions feature and click on Apply
-- Try to identify the file type from the three letter extension of the file:
-- .wpd – Word Perfect Document
-- .doc – Microsoft Word Document
-- .txt – ASCII or Text Only Document
-- Make sure to Change the View options back to Hide M-S DOS File Extensions
*Mouse Tips, Tricks and Troubleshooting
-- If no Mouse Pointer/Arrow appears on your screen, make sure the mouse cable is
plugged into the computer.
-- If the Pointer/Arrow jumps around the screen, the mouse needs to be cleaned.
-- Remove the tracking ball and clean the it and the rollers inside the mouse.
-- If the Mouse Buttons seem to be reversed, check to see if the mouse settings have been
changed from right-handed to left-handed (Start à Control Panel à Mouse).
-- In most dialog boxes, there is a default button which has a bold-faced line around it.
Instead of using the mouse to click on that item, simply hit the Enter button to select it.
*Troubleshooting Printer Problems
-- Page doesn't printout right
-- Check page set-up in program window
-- Page doesn't printout at all
-- Checking your Printer selection in Print Window
-- Checking your Network Connection using Internet Explorer
*Troubleshooting Computer Freeze-Ups
-- Press the Escape key on the keyboard twice (usually doesn’t work)
-- Press the Control, Alt and Delete keys all at the same time
-- In Windows 2000, a dialog box will appear, and then click on Task Manager
-- Select the program that is current running and click on the End Task button
-- Wait for the End Task dialog box to appear and click on End Task Now
-- Turn the power off to the computer, wait 30 seconds, and then turn it back on.
Microsoft Tips, Tricks & Troubleshooting (cont.)
*Help Tips and Tricks
-- Bookmark commonly used Help items
-- Adding your notes to Help items using Annotate feature of Options menu
*Windows Accessory Programs (Start --> Programs --> Accessories)
-- Imaging
-- Character Map
-- Clipboard Viewer
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